Aurova Jewels Merchandise Return & Exchange Policy | Hassle-Free Returns

Return and Exchange Policy - Aurova Jewels

At Aurova Jewels, we strive to ensure customer satisfaction with every purchase. Our return and exchange policy is designed to be clear and fair for both parties.

Standard Return Policy

  • Eligibility: Items may be returned within 30 days from the date of receipt by the customer.
  • Condition of Jewelry: Refunds are subject to inspection of the returned jewelry.
    • Jewelry showing any damage, wear, or tear is non-returnable and non-exchangeable.
  • Custom Jewelry Orders: Custom orders are neither refundable nor returnable, except in cases of manufacturing defects that are beyond repair.

Return Requirements

  • Return Request: Customers must submit a return request via email at info@aurovaJewels.com, including:
    1. Purchase order invoice number.
    2. Item number from the invoice.
    3. Reason for the return.
  • Return Authorization: Once a return is authorized, the customer will receive a return authorization email.
    • The item must be shipped back to us within 2-3 days of receiving the return authorization.

Return Shipping Guidelines

  • Insurance: All return shipments must be fully insured by the customer.
  • Shipping Costs: The customer is responsible for return shipment charges.
  • Inspection: Any signs of tampering with gemstones or altering the metal will void the return.

Non-Returnable Items

  • Jewelry with alterations, damaged gemstones, or modified metals will not be accepted.

Exceptions

  • Manufacturing defects (that are beyond repair) will be addressed on a case-by-case basis.

Contact Information

For any return or exchange inquiries, please reach out to us:

We value your trust and are committed to providing the best service. If you have any questions or concerns, don’t hesitate to contact us.

Thank you for choosing Aurova Jewels!