Shipping Policy

Shipping Policy - Aurova Jewels

Effective Date: [01/01/2025]

At Aurova Jewels, we are committed to providing a smooth and reliable shipping experience for all our customers. Below is an overview of our shipping policies:

1. Domestic Shipping (USA)

  • Standard Shipping: We offer FedEx Ground or USPS Ground Economy Saver as our standard shipping methods for domestic orders. Delivery times vary from 3 to 21 business days, depending on the shipping method selected and your geographical location.
  • Expedited Shipping: Customers have the option to select Overnight or Next Day Shipping for faster delivery.
  • Shipping Charges: The customer is responsible for paying the full shipping cost, including the insurance premium for the full value of the merchandise.
  • Shipping Time: Merchandise is generally shipped within 24 hours of order checkout. However, delivery times may vary based on the shipping method chosen and the destination.
  • Delivery Receipt: A signature is required upon delivery from the customer whose payment method was used for the order. No exceptions will be made.
  • High-Value Shipments: High-value shipments will not be shipped to P.O. Box addresses. Please provide a valid street address for these orders.
  • Complete Address: All shipping addresses must be complete, including apartment or suite numbers if the address is in a multi-dwelling building or office complex. We cannot ship to incomplete addresses.

2. Free Shipping

  • Promotional Free Shipping: Free shipping is available as part of a promotional offer and is subject to termination at the end of the promotion. Free shipping is a privilege, not a right, and can be discontinued at any time.

3. Damaged Shipments

  • If your shipment arrives damaged, do not open the package. Instead, immediately take a video of the package from all sides. If a video is not possible, photos are acceptable.
  • Please email the video or photos, along with an explanation, to info@aurovaJewels.com. We will then work with the courier company to claim insurance for the damage.

4. International Shipping

  • Shipping Methods: We offer Express Saver shipping through FedEx or DHL for international orders.
  • Customs Duties & Clearance: Customers are responsible for customs clearance and payment of any customs duties or taxes required by their country. No exceptions will be made in this regard.

5. Additional Information

  • Shipping Delays: While we strive for timely delivery, shipping times may vary due to external factors beyond our control, such as weather, holidays, or customs processing.
  • Address Accuracy: Please ensure that your shipping address is correct at checkout. Aurova Jewels is not responsible for any delays or issues caused by incorrect address information.

If you have any questions or concerns about your order or shipping details, please contact us at info@aurovaJewels.com or call 917-830-5565.

Thank you for choosing Aurova Jewels! We look forward to serving you.